You need an answer now

When you need Mrpunter Casino support

Reach our team by live chat, e-mail or phone, every hour of every day, and speak to someone who can act on your account.

Contact support Min. deposit £6. 25x wagering. Bonus valid 30 days.

Paid out today

504,409 £

5,109 Players at the tables now

Mrpunter Casino Ltd holds licence 35758-2015-R-708579 from the UK Gambling Commission — one of the most rigorous regulatory frameworks in the world.

The house pays promptly. With a monthly payout volume of £197M and a single withdrawal ceiling of £68,000, funds reach you fast and in full.

Every transaction and session is secured by 256-bit TLS, independently audited by eCOGRA, SIQ, and BMM Testlabs — so your data stays yours.

Mrpunter Casino routes

Whichever way you prefer to reach us

We staff all three channels around the clock, so the speed of your reply depends on you.

Can I chat now?

Chat suits anything urgent, from a stuck withdrawal to a bonus that did not land. A real agent opens the conversation in about one minute, at any hour.

Open chat

E-mail support

Detailed cases work best in writing, such as account checks or payment histories. Send them to [email protected] and expect a reply in roughly four hours.

Write to us

Call instead of typing

Anything that needs talking through, like a limit you want explained, is quicker by voice. Call +44 20 2468 6515 (GMT) and a colleague usually picks up within five minutes.

Call us

Six key details

Support built around UK players

After this block you will know exactly which UK number, address and regulator apply to your account.

Reaching us

UK phone: +44 20 2468 6515; Time zone: GMT; Languages: English, Swedish, German, Finnish; UK e-mail: [email protected]

Supervision

Regulator: UK Gambling Commission, 35758-2015-R-708579

Help

Gambling help: GamCare, BeGambleAware, GAMSTOP

What shortens a support conversation

These are what an agent needs to look at your account without asking twice.

Your registered email address
Your account username or player reference
The date and time of the issue
Any deposit or withdrawal reference
A screenshot of the error

Your message needs a desk

Pick the mailbox that matches your case

Use this list once you know your question, so it lands with the team that can answer it.

Your account

General support: [email protected]; Document verification: [email protected]

Payments

Deposits and withdrawals: [email protected]

Everything else

Complaints: [email protected]; Privacy and data requests: [email protected]; Business and partnerships: [email protected]

Behind the brand: licence, number and address

Company. Legal name: Mrpunter Casino Ltd; Company number: Company No. 30642271 (United Kingdom); Registered address: Church Lane, London

Licence. Regulator: UK Gambling Commission; Licence number: 35758-2015-R-708579

Written contact. Support e-mail: [email protected]

Six short answers

Settle your query before you write

Useful when you are mid-session and want a plain answer before opening a chat window.

trustWho licenses my account and what is the number?+

Your account sits under a licence held by a body you can check yourself. The Commission is the UK Gambling Commission, and the licence number is 35758-2015-R-708579. Support quotes that number whenever a player asks to see it.

trustWhat details do you need before you look at my account?+

Nothing secret is needed to find you. Support asks for the e-mail address on the account and your full name, and can confirm a recent deposit amount if it still cannot tell which profile is yours. Passwords are never requested.

trustCan I get a copy of my data or ask you to erase it?+

You can ask for either, and the request goes to the privacy address rather than to the general inbox. Support confirms it has received the request, then handles it under data protection rules. Expect an outline of what happens and when.

trustWhy do you offer support in languages other than English?+

Chat, e-mail and phone all work in English, which covers almost every request from the United Kingdom. Swedish, German and Finnish are also spoken by the team. Ask for the language you prefer and an agent with it will pick up.

trustWhen should I take a complaint further than support?+

Start with the agent who handled your case, then ask for the complaints address. Complaints go to the operator first, and the UK Gambling Commission is the next step if the reply still leaves you short. Keep the reference you were given.

trustDo I need to tell anyone if I want to close my account?+

You do need to tell support before stepping away for good. The team closes the account for you and explains anything still owed. One account per player is the rule, so reopening later means starting from scratch.

Waiting for a reply

When a real person answers

This casino has staffed its channels round the clock since 2009, and these are the usual waits.

Live chat

Chat opening hours: Available 24 hours a day, 7 days a week; Chat first reply: 1 minute; Time zone: GMT

E-mail

E-mail address: [email protected]; E-mail reply: 4 hours

Phone

Phone number: +44 20 2468 6515; Phone waiting time: 5 minutes

A route past a dead end

A route to a final answer

It removes the worry that a complaint stops with the agent who first read it.

Getting the facts on record

Start with support on live chat, e-mail or phone and describe what went wrong, with the date, the amount and any reference you already hold.

Mrpunter Casino reference number

An agent logs the complaint and gives you a reference; keep that reference, because the written answer follows it and every later step quotes it.

A second pair of eyes

If the answer misses the point, ask for the complaint to be escalated to a senior manager, who reviews the file and replies in writing.

Still unresolved after the reply

Should the internal answer still leave you unsatisfied, take the reference and your correspondence to the UK Gambling Commission, the regulator named above.