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Mrpunter Casino: Clear your identity check before you request a withdrawal

Licence rules mean we confirm who you are, and the check is normally done within 72 hours.

Mrpunter Casino Ltd holds licence 35758-2015-R-708579 from the UK Gambling Commission — one of the most rigorous regulatory frameworks in the world.

Before you upload

What sits behind the check on your account

Nothing here is unusual: every licensed casino in Britain runs the same checks on its players.

Who checks

Mrpunter Casino Ltd

Under which licence

UK Gambling Commission, 35758-2015-R-708579

How long

72 hours

When it is mandatory

At the latest before the first withdrawal

Where to send questions

[email protected]

Minimum age checked

18+

Done in one go

Send it right the first time

You will know exactly which file goes where and which details make a copy acceptable.

Opening the verification section

Sign in and open the verification section of your account. A short list shows what is still missing, so you can see the gap before you send anything.

Which file goes first?

Upload your photo identification first. Pick a clear colour scan or photo where all four corners and every line of text are visible and nothing is cropped.

Proof of address upload

Add your proof of address next, dated within a reasonable time and showing your full name and address. A bank statement or utility bill works well here.

Waiting for the review

Watch your inbox for our answer. Most files clear inside 72 hours, and if one is blurred we reply with the single item we need re-sent.

Ready on the first pass

Clear copies in, delays out

Blurred corners cause most rejections, and a flat, well-lit copy removes that worry completely.

Photo identification

Confirms: Your name, face and date of birth; Copy shows: Full page, all four corners, clear text

Proof of address

Confirms: Where you actually live; Copy shows: Your name, your address, a recent date

Payment method verification

Confirms: The card or wallet is yours; Copy shows: Cardholder name, last four digits, no full number

Photo identification

Confirms: That the document is held by you; Copy shows: Your face and the opened document together

Send your files before the payout queue

Clearing your first payout. Your licence requires us to know who you are before money leaves the account, so the first payout request opens the check; photo identification, proof of address and payment method verification are asked.

Playing only once age is confirmed. Anyone opening an account may be asked to confirm they are 18 or older, so a photo identification is requested before play continues; this can land at sign-up or at your first deposit.

Line your details up. A name spelled differently on a bill and on your identification stops the review, because both papers must describe the same person; matching copies are then asked for again.

Fewer questions, faster payouts

Under its United Kingdom Gambling Commission licence 35758-2015-R-708579, Mrpunter Casino Ltd has to check where the money in an account comes from. Every licensed operator faces the same duty. Treat the request as paperwork rather than a doubt about your character.

One or two of these are usually enough, and the team says which ones fit.

Recent bank statement
Savings account statement
Payslip from your employer
Tax or pension statement
Copy of a payslip summary

Clean copies in, review finished

Swap in a valid card. An identification card past its expiry date proves nothing about you today, so the review stops until a current one arrives. Photograph the front and back of a valid card Send it to [email protected]

Is your bill recent enough? Address proof goes stale quickly, and a bill older than the accepted window leaves us unable to confirm where you live now. Find a bill issued in the last few months Check your name and address are printed on it

Was the photo clear enough? Glare, shadow or a cropped edge hides the details we must read, so the copy is returned even when the document itself is fine. Lay the paper flat in daylight Keep all four corners inside the frame

Answers before you send

Waiting on a review, here is the picture

Six short replies covering the questions sent to our team most often.

Can I snap my ID and proof of address on my mobile?+

Yes, a clear photo taken on a phone is fine, as long as all four edges are visible and no glare sits over the text. Lay the card flat on a dark surface, keep the camera steady, and check the numbers read cleanly before you send. Blurred or cropped pictures are the most common reason a file comes back.

My surname is different now, so which papers should I send?+

Send the photo ID you use today plus something showing the change, such as a marriage certificate or a deed poll copy. Where the old name still appears on a bank statement, add that too, so the trail links up. Our verification team reads the pair together and confirms the match.

Do I have to be verified before my first cash-out?+

Yes, the check must be complete before money leaves your account for the first time. We can also ask at sign-up or at your first deposit, so the review is done before you ever want to withdraw. Send everything early and the payout is not held back.

Which licence sits behind Mrpunter Casino and who issues it?+

The UK Gambling Commission regulates us, and the licence number is 35758-2015-R-708579. Mrpunter Casino Ltd, registered as Company No. 30642271, operates the site. That licence is the reason a document check applies to every player.

A copy came back rejected, so what happens next?+

Check the message on the file: it names the problem, usually a cut edge, a glare patch or an expired date. Take a fresh picture in daylight and send it to [email protected]. Re-sent files go back into the queue the same day.

Are my documents kept safe after you read them?+

Your files travel over 256-bit TLS encryption and sit inside our secured systems, seen only by the team reviewing your account. Audits by eCOGRA, SIQ and BMM Testlabs cover how these records are handled. The privacy policy sets out your rights, and [email protected] takes any questions.